Help & Guide
Ordering and Shipping
Please follow the steps below to place an order.
Add the items you want to your cart (shopping cart)
1) Click "Add to Cart" and add the items you want to purchase.
2) When you have finished all your shopping, click "Checkout.
You can specify the date of delivery by Yamato Transport. If you would like to specify the time, please click
If you would like to specify a delivery date, please enter it in the "Notes" column (order instructions, etc.)
when you add the product to the cart.
Enter your shipping address information
1) Enter your email address in the Contact Information field.
If you would like to receive news and offers by email, please enter
If you would like to receive news and offers by email, check the "Receive news and offers by email" box.
2) Enter your shipping address.
If you want to receive news and offers by e-mail, check the "Receive news and offers by e-mail" checkbox.
3) Click "Proceed to Select Shipping Method".
Confirm the shipping method.
1) Confirm that the contact information and shipping address are correct.
If there are any changes, click "Change" and enter the information again.
2) Click "Proceed to Payment".
Enter your payment method.
You can choose to pay by credit card or PayPal.
If you have a coupon code...
Enter the coupon code first, then click "Apply".
The total amount displayed in the upper right corner will change.
For credit cards
Visa, Mastercard, and American Express are accepted.
1) Check the "Credit Card" checkbox under "Payment Method" and enter the necessary information.
Enter the required information.
2) Check the "Same as shipping address" box for the billing address that matches your card or payment method.
If you have a different billing address, you can use the same address as your shipping address.
3) If you would like to save the information for future purchases, please select
If you want to save your information for future purchases,
check the "Save information for future purchases" box and click "Submit".
If you want to save your information for future purchases, check "Save information for future purchases" and click "Place Order". If you want to save your information for future purchases, check "Save information for future purchases" and click "Submit Order".
4) When you see the screen that says your order has been confirmed, your order is complete.
If you are using PayPal
1) Check the "PayPal" checkbox for the payment method.
2) Check if the billing address is the same as your shipping address.
Select whether the billing address that matches your card or payment method is
"Same as shipping address" or "Use a different billing address".
3) Click "Complete Order".
4) You will be redirected to an external site (PayPal).
Please follow the instructions on the screen to complete the payment.
Follow the instructions on the screen to complete the payment. 5) Your order is complete when you see a screen saying that your order has been confirmed.
About Taxes
As a general rule, all prices shown for products, shipping, etc. include tax.
About shipping charges
Shipping fees vary depending on the total amount of your purchase.
From Feb. 1, 2022 to Feb. 28, 2022
Free shipping is available for purchases of 2,200 yen or more (tax included).
・Hokkaido: 1,100 yen (tax included)
・Okinawa and remote islands 1,650 yen (tax included)
・Other areas: 660 yen (tax included)
About delivery time zone
Delivery times can be specified by Yamato Transport.
If you would like to specify the delivery time, please fill out the following form when you add the item to the cart.
If you wish to specify a delivery time, please enter it in the remarks column (order instructions, etc.)
when you add the product to the cart.
(1) 8:00 - 12:00 (2) 14:00 - 16:00 (3) 16:00 - 18:00
(4) 18:00 - 20:00 (5) 19:00 - 21:00
The estimated shipping time for products is about 3-4 days after payment is confirmed.
Please note that delivery may be delayed if there is a concentration of orders or depending on where you live.
If the product you want is out of stock, we will inform you and cancel your order.
Cancellation and return of orders
Cancellation of an order
If you wish to cancel or return an order, please contact us from the Contact Us form with your order number,
name and e-mail address.
Please contact us to cancel your order.
Our staff will contact you individually.
If the product has not yet been shipped, we will process the refund as is.
Return policy (1)
In case of defective, dirty, damaged, insufficient or different products
Please contact us using the inquiry form within 3 days of delivery.
We will exchange the product.
Please check that the product is the same as the one you received within 3 days of delivery.
Please note that it will be difficult to respond to requests made after a long period of time has passed from the time of delivery.
Returns (2)
In case of customer's convenience (wrong size, wrong image, wrong purchase, etc.)
Please note that we do not accept returns or exchanges for the customer's convenience.
Order Status and Tracking
View order details
You can check the details of your order from the "Purchase History" page after logging in as a member.
Checking the shipping status
You can check the shipping status of your order from our warehouse to Yamato Transport.
Please make a note of the parcel inquiry number on the shipping completion e-mail and send it to
Please contact us via the Kuroneko Yamato parcel inquiry system.
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
About membership registration
How to register as a member
Please follow the steps below to register as a member.
1) Click on the "three" in the upper left corner of the site, or the "human-shaped symbol" in the upper right corner.
2) Click on "Login / Create Account.
3) Click on "Create a new account.
4) Enter the required information and click "Create New Account".
5) An email will be sent to the email address you entered.
Click on "Activate Account".
6) When you receive an email stating that your registration is complete, your registration is complete.
Please enter your email address and password on the login screen.
Please continue to enjoy shopping.
What you can do as a member
1. Omit address input
After you register as a member, you will be able to shop without having to enter your address information when you log in.
If you are a registered member and log in, you can save the time and effort of entering your order information. 2.
2. View order history
You can check the details of your past orders by logging in to the member page after registering.